A Limited Lifetime Warranty
Every Warm Brass fixture is cast from solid brass — never plated — and finished by hand. We build for permanence, and we back it with one of the strongest guarantees in the category.
Lifetime · Limited
✨ A note on living finishes
Unlacquered Brass and Antique Copper are living finishes — made to patina, deepen, and tell the story of your home over time. This natural aging is the intended character of the material, not a defect, and sits outside the finish warranty.
To the original purchaser. Also covered: items damaged in transit, and products that arrive not as described.
✓ What’s covered
- Defects in materials or workmanship
- Leaks caused by a manufacturing fault
- Items damaged in transit
- Products that arrive not as described
✗ What’s not covered
- The natural patina and color change of living finishes
- Improper installation, misuse, accidents, or excessive force
- Harsh chemical cleaners, abrasives, or mineral buildup
- Normal wear and tear
- Commercial installations beyond the 5-year term
- Repairs or alterations by unauthorized parties
How to make a claim
Write to support@warmbrass.com with your order number and a short description.
Attach a photo or short video of the issue so we can resolve it quickly.
Within 1–2 business days we ship free replacement parts — or, where appropriate, arrange a replacement.
Proof of purchase is required, and coverage applies to the original purchaser. To activate lifetime coverage, simply keep your order confirmation — no registration needed.
🔧 Installation
Most issues trace back to installation. Follow the step-by-step guides on the Warm Brass YouTube channel, or reach us at support@warmbrass.com before you begin and we’ll walk you through it. Damage caused during installation, or by excessive force, is not covered.
🔄 Returns
Changed your mind? You may return your purchase within 60 days of delivery for a full refund. See our Returns & Refunds policy for details.
Common warranty questions
No. Unlacquered Brass and Antique Copper are living finishes designed to patina and change over time. This natural aging is the intended character of the material, not a defect, and is not covered under the finish warranty.
No registration is needed. Simply keep your order confirmation email as proof of purchase. Coverage applies to the original purchaser only.
Items damaged in transit are covered. Please email us at support@warmbrass.com with photos of the damage and your order number within 7 days of delivery, and we’ll arrange a replacement.
No. Damage caused during installation, improper installation, misuse, or excessive force is not covered. We recommend reviewing our installation guides or contacting us before installation.
Once we receive your claim with photos, we typically respond within 1–2 business days and ship free replacement parts immediately. Complex cases may take slightly longer.
