Last updated: June 2026
At Warm Brass (“we”, “us”, “our”), accessible from warmbrass.com, we respect your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.
Information we collect
Information you give us:
Name, email address, shipping and billing address, phone number, order details, fixture preferences (e.g., finish type, dimensions), and any messages you send us. Payment details are processed securely by our payment providers — we do not store full card numbers.
Information collected automatically:
Device and browser type, IP address, pages viewed, referring pages, and similar usage data, gathered through cookies and analytics tools.
How we use your information
- To process and deliver your handmade fixture orders
- To provide customer support (including help with patina care and installation)
- To send order and shipping updates
- To send marketing emails or texts where you have consented
- To prevent fraud
- To improve our website and product offerings
- To comply with legal obligations
Cookies
Like most websites, Warm Brass uses cookies — essential cookies to run the site, plus analytics and advertising cookies. You can manage or disable cookies in your browser settings; some features may not work without them.
Sharing your information
We share personal information only as needed with service providers who help us operate, including:
- Our e-commerce platform (Woocommerce)
- Payment processors (Stripe, PayPal, etc.)
- Shipping carriers (DHL, FedEx, UPS, Aramex)
- Analytics providers (Google Analytics, etc.)
- Advertising partners
- Email and SMS marketing providers
We do not sell your personal information. We may also disclose information where required by law.
SMS marketing
If you opt in to our SMS service, we use your information to send order notifications (including abandoned-checkout reminders), marketing offers, and transactional messages such as shipping updates or review requests. You can opt out at any time by replying STOP.
Data retention
We keep your personal information only as long as necessary for the purposes described here, to comply with legal obligations, resolve disputes, and enforce our agreements.
Your rights
Depending on where you live, you may have the right to access, correct, delete, restrict, or port your personal data, object to processing, or withdraw consent.
- EEA and UK residents (GDPR): Right to know what we hold and to request deletion
- California residents (CCPA/CPRA): Right to know, delete, and opt out of sale (we do not sell data)
- Moroccan residents: Rights under Moroccan Law 09-08 on personal data protection
To exercise any right, contact us at contact@warmbrass.com
International transfers
We operate internationally, so your information may be processed in countries other than your own (including Morocco, the United States, and EU countries). We take steps to protect it in line with this policy.
Children’s privacy
Warm Brass is not directed to children. We do not knowingly collect personal information from children under 13 (or the minimum age in your country). If you believe a child has provided us information, contact us and we will delete it.
Security
We use reasonable technical and organisational measures to protect your information, though no method of transmission or storage is completely secure.
Changes to this policy
We may update this Privacy Policy from time to time. By using warmbrass.com, you consent to this Privacy Policy.
Contact us
Privacy questions: contact@warmbrass.com
General support: support@warmbrass.com
