Frequently Asked Questions
Everything you need to know about Warm Brass — materials, finishes, ordering, and care.
Materials & Quality
All Warm Brass fixtures are solid brass throughout — never plated over zinc or pot metal. The brass runs all the way through every piece, which is why we back each one with a 5-year guarantee.
Yes. Every fixture is heavy-gauge solid brass throughout. Plating chips, flakes, and peels — solid metal ages gracefully and lasts for generations.
Our fixtures are crafted to be lead-free and safe for the home.
Solid brass fixtures for the kitchen and bath, plus a growing collection of handcrafted materials for the home — including hand-glazed zellige and natural stone. One material philosophy, across the whole home.
Finishes & Care
Depending on the piece: Unlacquered Brass, Brushed Brass, Brushed Nickel, Polished Nickel, Oil-Rubbed Bronze, Polished Copper, and Antique Copper — all solid brass, never plated.
Yes — and that's the point. Our unlacquered and natural finishes are living finishes that develop a warm patina over time. Prefer a fixed tone? Our lacquered finishes hold their original luster.
Wipe with a soft cloth, warm water, and a drop of mild dish soap, then dry to prevent water spots. Avoid bleach, ammonia, and abrasive cleaners.
Yes. Polish gently with a quality brass polish or a lemon-and-baking-soda paste, then rinse and dry. A thin coat of carnauba wax or mineral oil slows the natural aging.
Because each piece is finished by hand, subtle tonal variation is natural and intentional — pieces in the same finish harmonize beautifully but are never machine-identical.
Ordering & Customization
We create custom pieces, finishes, and dimensions on request. Email support@warmbrass.com or sales@warmbrass.com with your specifications and we'll guide you.
Yes — dedicated pricing, samples, and project support for designers, architects, and builders. Email us to get started.
Simply email support@warmbrass.com and our team will set you up with finish samples.
Installation
Yes — the rough-in valve and all parts needed for installation are included.
Bathroom drains are sold separately.
Yes — our fixtures install using standard connections. We recommend installation by a licensed plumber.
Shipping & Delivery
Shipping is free worldwide via fully tracked DHL/UPS express. Because each piece is handcrafted, made-to-order items may take a little longer — we always confirm timing before you commit.
We ship exclusively via free DHL/UPS express because standard post lacks reliable tracking. Express ensures swift, fully tracked delivery you can follow door to door.
In many cases yes — please contact us before placing your order so we can confirm.
Returns & Warranty
We offer a 60-day return policy. If a piece isn't right for your space, return it within 60 days for a refund or exchange.
Yes — every fixture is backed by a 5-year warranty against manufacturing defects, and we provide any replacement parts needed.
Still have questions?
We’re here to help. Email us at support@warmbrass.com and we’ll reply within 24 hours.
